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COVID-19 – PROTOCOLS & CONDITIONS OF ENTRY

In order to gain access to Scarborough Open Air Theatre, all ticket holders aged 11 and over (children under 11 are exempt) will need to demonstrate their COVID-19 Status by providing either:

  • Proof of full vaccination – both doses received (with the second at least 14 days prior to the show you are attending)

             or

  • Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the venue

             or

  • Proof of natural immunity based upon a positive PCR test within 180 days of the show you are attending (including 10 days self-isolation following the result)

If you are resident in England, you can show your status easily via the NHS COVID Pass on the NHS App. For more information on how to do this, please click here.

We recommend that you screenshot or download a copy of your NHS COVID Pass prior to arrival so that you have it ready to show at the entry gates. Alternatively, you can print a copy and bring this with you.

If you don’t have access to a smartphone or computer, then you can call 119 to request a letter to demonstrate your vaccination status or online here. Please note that the letter can take up to 5 working days to reach you. This letter will be sent to the address registered with your GP.

If you cannot access your NHS COVID Pass or if you do not receive a vaccination status letter in time you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

If you live in Scotland, you can obtain your full vaccination status here.

If you do not receive the letter in time, you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

If you live in Wales, you can obtain your full vaccination status by following the instructions here.

If you cannot access your NHS COVID Pass you will need to provide evidence of a negative NHS Lateral Flow Test, by reporting the result here and presenting your NHS email or text notification at the entry gates.

All other ticket holders (international and those from Northern Ireland) will be required to provide evidence of a negative NHS Lateral Flow Test, by reporting the result hereand presenting your NHS email or text notification at the entry gates.

If you are demonstrating your COVID-19 Status using an NHS Lateral Flow Test this should be taken prior to travel on the day of arrival at the festival. You can order NHS Lateral Flow Tests hereor pick them up from any pharmacy or test site.

Once you have taken your test, you will need to report your result on the NHS website here. You will receive a text or email notification confirming your negative test result, to present on entry.

A positive result from an NHS Lateral Flow Test means it’s likely you had coronavirus when the test was done. You and anyone you live with must not attend the festival and self-isolate immediately. You are then advised to get a PCR test to confirm your result as soon as possible.

If you are using an NHS Lateral Flow Test to demonstrate your COVID Status, this will remain valid for 48 hours from the time you took the test. You will then need to re-test on the expiry of the initial 48 hour period.

If you are attending multiple concerts, when you return you will be required to demonstrate your valid COVID Status. Please ensure that you upload your re-test to the NHS website.

The wearing of Face Masks at the event is NOT mandatory, however customers are mindful to carry out their own risk assessment when considering if they should wear one. For example you may wish to wear a mask when in areas of the festival or event where the crowd is more dense or in queues.

A small bottle of hand sanitiser, no more than 100ml in volume, per person, is permitted into the event.

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contact us

For ticketing issues please contact Ticketmaster Customer Services on help.ticketmaster.co.uk

For any other enquiries, visit our Information page

If you still can’t find the answer to your enquiry then you can contact us via hello@scarboroughopenairtheatre.com or on any social media platform

Venue Map

SAFETY & SECURITY

Bags larger than an A4 piece of paper are not permitted. All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the venue.  

To see our prohibited items, list please click HERE

We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.

There is free drinking water available at the re-fill drinking stations. Please look out for the signage within the Open Air Theatre.

1 x sealed water bottle is permitted per person max 500ml

1 x empty reusable water bottle is permitted.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Please help Scarborough Open Air Theatre to reduce plastic and bring a re-usable water bottle if you wish.

There are medical and welfare facilities available within the Open Air Theatre. Please ask a member of security to direct you to the facilities if required.

Please call 01723 818111.  After the 30 September each season any items not claimed will be disposed of or given to a local charity outlet.

You are permitted to bring required medication into Scarborough Open Air Theatre. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Umbrellas are not permitted as they obscure the view for others.

Any cameras that are deemed as “Professional” will not be permitted into the arena.

Permitted:
Non-Professional Recording Equipment (Point & Shoot Cameras, Flip Video Cameras, etc.)

Not Permitted:
Professional Recording (Photo, Video, Audio) Equipment (NO Detachable Zoom Lense, Tripods or Other Commercial Equipment) Selfie Sticks

The venue and surrounding areas are covered by CCTV.

ACCESSIBILITY

Scarborough Open Air Theatrehas been working hard to ensure we offer an accessible and enjoyable experience for all of our customers. Please read the below information before purchasing your ticket(s).

We want Scarborough Open Air Theatre to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options will be available:

  • Wheelchair Platform
  • Ambulant – An ambulant ticket is for customers who have a medical requirement for an essential companion to attend the Scarborough Open Air Theatre. 

 

Please note, should you require an interpreter for any concert please email your request to hello@scarboroughopenairtheatre.com

If you have any questions, please contact hello@scarboroughopenairtheatre.com

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide.

If your request for an essential companion ticket is not approved, the access team can advise on the procedure.

If you have selected a companion ticket, you will be contacted to provide one of the following forms of supporting documentation as evidence to grant a complimentary companion ticket.

Please visit Accepted Accessible Documentation for more information.

If you have any questions, please contact hello@scarboroughopenairtheatre.com

An ambulant ticket is for customers who have a medical requirement for an essential companion to attend the Scarborough Open Air Theatre.

For a fully seated show, an ambulant customer will be allocated an end of row seat on the floor seating.

For a standing show, an ambulant customer will be allocated a seat on the wheelchair platform.

There are two wheelchair viewing platforms at the OpenAir Theatre. The wheelchair platform is a raised platform located with prime view of the stage.

The toilets are easily accessible and are located at each end of the venue and close to the platforms.

The wheelchair viewing platforms has a limited capacity and is strictly for access customers plus 1 essential companion.  A member of staff is located on each platform to offer any help that may be needed.

If you are an accessible customer and require a car parking space, we would recommend parking in the Northstead Lower Car Park 

If the Northstead Lower Car Park is full, we recommend parking on Royal Albert Drive. The path from this car park to the theatre is flat which may be more suited to those in a wheelchair. It is approximately 10-15-minute walk to the Open Air Theatre from Royal Albert Drive and may not be suitable for ambulant customers. 

The car parking spaces are on a first come, first served basis, therefore it is recommended that you arrive early to ensure a parking space which is suitable for your needs.

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

You are permitted to bring required medication into Scarborough Open Air Theatre. Please bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the concert and ensure you keep it safe with you at all times.

Assistant Dogs are permitted on site. If you require to bring a registered assistant dog, please email hello@scarboroughopenairtheatre.com

If you require a BSL interpreter at a concert at SOAT please email hello@scarboroughopenairtheatre.com

Please note that Scarborough Open Air Theatre accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

 

TRAVEL

The Open Air Theatre is situated on Burniston Road (A165) YO12 6PF

If you are driving to a concert there is ample parking in close proximity to the venue

  • Scalby Mills Car Park YO12 6RP – 180 Cars and 6 Coaches
  • Marine and Royal Albert Drive YO11 1PG – 794 cars
  • Northstead Upper YO12 6AQ – 556 cars
  • Northstead Lower YO12 6PF – 98    cars
  • Victoria Park YO12 7TS – 36 cars
  • William Street YO12 7PL – 110 cars and 33 coaches

 

In addition, there are a number of car parks located in the Town Centre within a 15-minute walk to the venue.

REMEMBER PARKING IN ALL COUNCIL CAR PARKS IS FREE AFTER 6pm

Please be considerate and do not park on grass verges, across driveways or where an obstruction may occur.

Traffic arriving from the North along the A165 from Whitby direction will be directed towards Northstead Upper Car Park.  On the A165 just after the junction with Cross Lane vehicles will be directed straight on.

Just before the former Burniston Road Car Park vehicles will be directed to take a right turn onto Weydale Avenue.

There will be a sign at the junction with Weydale Avenue directing vehicles to take a right turn onto Weydale Avenue then a left turn onto Ryndle Crescent. This then takes them to Northstead Upper Car Parks.

Any vehicles looking for parking nearer and going straight on ignoring these signs will be directed to take a right turn at the junction of Northstead Manor Drive and a right turn at the junction with Ryndle Crescent. This takes vehicles back to Northstead Upper Car Parks.

There are two Southern approaches one along Columbus Ravine and the other around the Marine and Royal Albert Drive.

Approaching from Columbus Ravine

Vehicles will be directed from the bottom part of Columbus Ravine take the first exit from the roundabout onto Burniston Road. Just after this point vehicles will be directed to take a left turn up Northstead Manor Drive and then a right turn onto Ryndle Crescent taking these vehicles to Northstead Upper Car Parks.

Approaching from Royal Albert Drive

From the Royal Albert Drive vehicle s will be directed to take the second exit from the roundabout on Burniston Road

Just after this point vehicles will be directed to take a left turn up Northstead Manor Drive and then a right turn onto Ryndle Crescent taking these vehicles to Northstead Upper Car Parks.

Official Taxi Ranks are located on Peasholm Gap when leaving the venue from the South Entrance

Buses to the South Bay and Town Centre also run after the shows from Peasholm Gap

As these are private operators there will be a charge for these services